Privacy Policy

1. Introduction

At NO HAY LÍMITES LLC ("we", "our" or "the company"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose and protect your information when you visit our website or make purchases in our store.

Data Controller:
NO HAY LÍMITES LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM, USA
Email: privacy@nohaylimites.com

2. Information We Collect

A) Information you provide directly:

• Registration data: Name, email address, phone number, shipping and billing address.
• Payment information: We process payments through secure providers (Stripe, PayPal). We do not store complete credit card numbers on our servers.
• Communications: When you contact us by email, forms or social media, we keep the history of those communications to provide better support.

B) Information collected automatically:

• Device data: Browser type, operating system, unique device identifiers.
• Usage data: Pages visited, time spent, links clicked, products viewed.
• Location data: Approximate country and city based on your IP address.

3. How We Use Your Information

We use the collected information for the following purposes:

• Process orders: Manage purchases, process payments, organize shipments and handle returns.
• Communication: Send order confirmations, shipping updates, and respond to your inquiries.
• Personalization: Recommend products based on your interests and purchase history.
• Marketing: With your consent, send newsletters, exclusive promotions and brand news.
• Service improvement: Analyze user behavior to improve our website and products.

4. Sharing Information

We share your information only with:

• Service providers: Companies that help us operate the business (payment processors, shipping services, email marketing, hosting).
• Authorities: When required by law, court order or legal process.
• Rights protection: To protect our rights, privacy, security or property.

5. Your Rights

Depending on your location, you may have the following rights over your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right of rectification: Correct inaccurate or incomplete data.
• Right of erasure: Request deletion of your personal data ("right to be forgotten").
• Right to portability: Receive your data in a structured format and transfer it to another service.
• Right to withdraw consent: At any time, for consent-based processing.

How to exercise your rights: Send an email to privacy@nohaylimites.com with your request. We will respond within 30 days.

6. Security

We implement technical and organizational measures to protect your personal data:

• Encryption: All data transmissions are done via SSL/TLS (HTTPS).
• Secure storage: Data is stored on secure servers with encryption at rest.
• Access control: Only authorized employees have access to personal data, on a need-to-know basis.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze traffic and personalize content. You can manage your cookie preferences through the consent banner that appears when visiting our site.

Types of cookies we use:

• Essential: Necessary for the site to function (cart, session, preferences).
• Analytics: Help us understand how you use the site (Google Analytics).
• Marketing: Allow us to show you relevant ads (Facebook Pixel).

8. Contact

If you have questions, concerns or requests related to this privacy policy or the processing of your personal data, you can contact us:

• Email: privacy@nohaylimites.com
• Postal address:
  NO HAY LÍMITES LLC
  Attn: Privacy Team
  1209 Mountain Road Pl NE Ste R
  Albuquerque, NM 87110, USA

We commit to responding to your inquiry within a maximum of 30 days.